1. Introduction

Welcome to FindYCar Palermo (“we,” “our,” or “us”). We operate as a car rental aggregator platform at https://findycarpalermo.com/, connecting customers with local and international car rental companies in Palermo, Sicily since 2022.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Who We Are

Company Name: FindYCar Palermo

Website: https://findycarpalermo.com/

Email Contact: [email protected]

Nature of Business: Car rental aggregator platform (we are not a car rental company; we connect customers with local rental providers)

3. Information We Collect

3.1 Information You Provide to Us

When you make a booking through our platform, we collect:

Personal identification information: Full name, email address, phone number
Driver information: Driver’s license details, date of birth, nationality
Booking details: Pick-up and drop-off locations (airport, city delivery, or hotel), rental dates and times, vehicle type preferences
Additional service preferences: No deposit options, no credit card requirements, insurance selections, child car seat requests
Payment information: Billing details (processed securely through our payment partners)

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Technical data: IP address, browser type and version, device information, operating system
Usage data: Pages visited, time spent on pages, navigation paths, click patterns
Cookies and tracking technologies: See our Cookie Policy section below

4. How We Use Your Information

4.1 Service Delivery

Processing and confirming your car rental bookings
Sending booking vouchers with rental instructions and rental company contact details to your email
Facilitating communication between you and the local rental companies
Arranging vehicle delivery to your specified location (airport, city, or hotel)

4.2 Customer Support

Responding to your inquiries and requests
Providing customer service and support
Handling cancellations (we offer free cancellation)

4.3 Business Operations

Improving our website and services
Analyzing usage patterns to enhance user experience
Preventing fraud and ensuring platform security
Complying with legal obligations

4.4 Marketing (with your consent)

Sending promotional offers and updates about our services
Providing information about special deals on no-deposit and no-credit-card rentals

5. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Contract performance: Processing necessary to fulfill your booking and provide our aggregator services
Legitimate interests: Improving our services, fraud prevention, and business analytics
Legal obligation: Complying with applicable laws and regulations
Consent: Marketing communications (you can withdraw consent at any time)

6. How We Share Your Information

6.1 Rental Partner Companies

We share your booking details and driver information with the local or international car rental company fulfilling your reservation. Each rental company operates under its own privacy policy, and we encourage you to review their policies.

6.2 Service Providers

We may share data with trusted third-party service providers who assist us with:

Payment processing
Website hosting and maintenance
Email delivery services
Analytics and business intelligence

6.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, safety, or property.

We do not sell your personal information to third parties.

7. International Data Transfers

As we operate in Palermo, Italy, and work with international rental companies, your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

8. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal and regulatory requirements (typically 7 years for booking records)
Resolve disputes and enforce our agreements

After the retention period expires, we will securely delete or anonymize your personal data.

9. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data (subject to legal obligations)
Right to restrict processing: Request limitation of how we process your data
Right to data portability: Receive your data in a structured, commonly used format
Right to object: Object to processing based on legitimate interests or for marketing purposes
Right to withdraw consent: Withdraw consent for marketing communications at any time
Right to lodge a complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at [email protected]

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Improve website functionality
Deliver relevant advertising (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

11. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data (SSL/TLS)
Secure payment processing
Regular security assessments
Limited access to personal data by authorized personnel only

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites, including rental company websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Children’s Privacy

Our services are not intended for individuals under 18 years of age (or the legal driving age in Italy). We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete such information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the “Last Updated” date at the top of this policy
Sending an email notification for significant changes (where appropriate)

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FindYCar Palermo

Email: [email protected]

Website: https://findycarpalermo.com/

For data protection inquiries, please mark your email with the subject line “Privacy Inquiry” to ensure prompt handling.

16. Data Protection Officer

If required under applicable law, you may contact our Data Protection Officer at [email protected] for matters specifically related to data protection and privacy compliance.

By using FindYCar Palermo services, you acknowledge that you have read, understood, and agree to this Privacy Policy.