Last Updated: January 14, 2026

1. Introduction

Welcome to FindYCar Palermo (“we,” “our,” “us,” or “the Platform”). These Terms and Conditions (“Terms”) govern your use of our website at https://findycarpalermo.com/ and the car rental aggregator services we provide.

By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our services.

2. About Our Service

2.1 Nature of Service

FindYCar Palermo operates as a car rental aggregator platform, not as a car rental company. We have been connecting customers with local and international car rental companies in Palermo, Sicily since 2022.

2.2 Our Role

We act as an intermediary between you (the customer) and car rental providers. We:

Aggregate rental car options from multiple local and international rental companies
Facilitate the booking process through our platform
Provide customer support for the booking process
Send booking confirmations and vouchers

2.3 What We Are Not

We do not own or operate rental vehicles
We are not responsible for the physical rental transaction
We do not provide rental services directly
Vehicle condition, availability, and rental fulfillment are managed by the rental companies

3. Eligibility

To use our services, you must:

Be at least 18 years of age (or the legal driving age in Italy)
Hold a valid driver’s license recognized in Italy
Have the legal capacity to enter into binding contracts
Provide accurate and complete information during the booking process

4. Booking Process

4.1 How to Book

To rent a car through our platform, you must:

Select your pick-up and drop-off locations (airport, city location, or hotel delivery)
Choose your rental dates and times
Select your preferred vehicle type
Choose additional options (no deposit rental, no credit card rental, insurance, child car seat, etc.)
Provide driver contact information and details
Complete the booking through our website
Receive a booking voucher via email with instructions and rental company contact details

4.2 Booking Confirmation

Upon successful booking, you will receive:

A booking confirmation email
A rental voucher with complete details
Instructions for vehicle pick-up
Contact information for the rental company
Terms and conditions of the rental company

4.3 Booking Accuracy

You are responsible for ensuring that all information provided during booking is accurate and complete. Errors in booking details may result in additional charges or booking cancellation by the rental company.

5. Pricing and Payment

5.1 Displayed Prices

Prices displayed on our Platform include:

Base rental rate
Selected additional services (insurance, child seats, etc.)
Taxes and fees (where applicable)
Unlimited mileage (included in all rentals)

5.2 Payment Processing

Payment is processed securely through our payment partners
Payment may be required in full at the time of booking or upon vehicle pick-up, depending on the rental company’s policy
We accept various payment methods as displayed during checkout

5.3 No Deposit and No Credit Card Options

We offer unique rental options including:

No deposit rentals – Selected vehicles available without security deposit
No credit card rentals – Option to rent without a credit card

These options are subject to availability and specific rental company policies.

5.4 Additional Charges

Please note that additional charges may apply at the rental location for:

Extra services requested on-site
Fuel charges (if vehicle not returned with agreed fuel level)
Traffic violations, tolls, or parking fines
Damage to the vehicle
Late returns or location changes

These charges are determined and collected by the rental company, not by FindYCar Palermo.

6. Cancellation and Refund Policy

6.1 Free Cancellation

We offer free cancellation on most bookings, subject to the following conditions:

Cancellation must be made within the timeframe specified in your booking confirmation
Cancellation requests must be submitted through our website or by contacting us at [email protected]
Cancellation terms vary by rental company and are clearly stated in your booking voucher

6.2 How to Cancel

To cancel your booking:

Contact us at [email protected] with your booking reference number
Request cancellation through your booking confirmation email
Follow the cancellation instructions provided

6.3 Refund Processing

Refunds for eligible cancellations will be processed within 7-14 business days
Refunds will be issued to the original payment method
Some rental companies may have different cancellation policies – please review your voucher

6.4 No-Show Policy

If you fail to pick up your rental vehicle without prior cancellation, you may forfeit your entire payment and no refund will be issued.

7. Vehicle Pick-Up and Drop-Off

7.1 Pick-Up Locations

Vehicles can be picked up at:

Palermo Airport (Falcone-Borsellino Airport)
City locations in Palermo
Hotel delivery (where available)

7.2 Pick-Up Requirements

At vehicle pick-up, you must present:

Valid driver’s license
Booking voucher/confirmation
Identification document (passport or ID card)
Payment method (if required by rental company)
Additional documents as specified by the rental company

7.3 Delivery Service

We offer vehicle delivery to your location in Palermo or to your hotel (subject to availability and additional fees).

7.4 Drop-Off

Vehicles must be returned to the agreed drop-off location
Return vehicle at the time specified in your rental agreement
Late returns may result in additional charges from the rental company

8. Vehicle Use and Driver Responsibilities

8.1 Driver Requirements

The designated driver must:

Hold a valid driver’s license for the appropriate vehicle category
Meet the minimum age requirements of the rental company
Have adequate driving experience
Comply with all Italian traffic laws and regulations

8.2 Permitted Use

Rental vehicles may only be used:

On paved roads and authorized routes
For legal purposes
Within the geographical limits specified by the rental company
By authorized drivers listed in the rental agreement

8.3 Prohibited Use

You must not:

Drive under the influence of alcohol or drugs
Allow unauthorized persons to drive the vehicle
Use the vehicle for commercial purposes (unless specifically authorized)
Transport illegal goods or substances
Participate in racing or competitive driving
Drive off-road or on unpaved surfaces (unless authorized)
Exceed the vehicle’s passenger or cargo capacity

8.4 Vehicle Condition

Inspect the vehicle carefully at pick-up and report any existing damage
Maintain the vehicle in good condition during the rental period
Report any accidents or damage immediately to the rental company and local authorities
Return the vehicle in the same condition as received (normal wear excepted)

9. Insurance and Liability

9.1 Insurance Options

We offer various insurance options through our partner rental companies:

Basic insurance (typically included)
Collision Damage Waiver (CDW)
Theft Protection (TP)
Additional liability coverage
Personal accident insurance

9.2 Customer Liability

You are responsible for any damage to the rental vehicle during your rental period
Insurance may not cover damages resulting from prohibited use or driver negligence
Review your rental company’s insurance terms carefully

9.3 Platform Liability

FindYCar Palermo, as an aggregator platform:

Is not liable for vehicle condition, accidents, or damages
Does not provide insurance coverage directly
Is not responsible for rental company actions or omissions
Acts solely as an intermediary for booking services

10. Rental Company Terms

10.1 Separate Agreement

When you pick up your rental vehicle, you will enter into a separate rental agreement with the rental company. That agreement will govern your actual rental and use of the vehicle.

10.2 Compliance Required

You must comply with:

The rental company’s terms and conditions
The rental company’s insurance policies
The rental company’s vehicle use restrictions
Local laws and regulations

10.3 Disputes with Rental Companies

Disputes regarding vehicle condition, charges, or service must be resolved directly with the rental company
We will assist where possible but are not party to the rental agreement
Contact us at [email protected] if you need support

11. Unlimited Mileage

All rentals booked through FindYCar Palermo include unlimited mileage unless otherwise specified. This means:

No distance restrictions within permitted geographical areas
No additional charges based on kilometers driven
Subject to rental company’s geographical restrictions

12. Customer Support

12.1 Our Support

We provide support for:

Booking assistance and modifications
Questions about our platform
Issues with booking confirmations
General inquiries

12.2 Contact Us

Email: [email protected]

We aim to respond to all inquiries within 24 hours.

12.3 Rental Company Support

For issues during your rental (vehicle problems, accidents, changes to rental period), contact the rental company directly using the contact information provided in your voucher.

13. Intellectual Property

13.1 Our Content

All content on the FindYCar Palermo website, including text, graphics, logos, images, and software, is the property of FindYCar Palermo or its licensors and is protected by copyright and intellectual property laws.

13.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Platform for personal, non-commercial purposes.

13.3 Restrictions

You may not:

Copy, modify, or distribute our content without permission
Use our Platform for commercial purposes
Reverse engineer or attempt to extract source code
Remove or alter copyright notices

14. User Conduct

14.1 Acceptable Use

You agree to use our Platform only for lawful purposes and in accordance with these Terms.

14.2 Prohibited Activities

You must not:

Provide false or misleading information
Impersonate another person or entity
Interfere with the Platform’s operation
Use automated systems to access the Platform (bots, scrapers)
Attempt to gain unauthorized access to our systems
Upload malicious code or viruses
Violate any applicable laws or regulations

15. Limitation of Liability

15.1 Platform Limitations

To the fullest extent permitted by law, FindYCar Palermo shall not be liable for:

Actions or omissions of rental companies
Vehicle condition, safety, or performance
Accidents, injuries, or property damage during rental
Delays, cancellations, or unavailability of vehicles
Loss of profits, data, or business opportunities
Indirect, incidental, or consequential damages

15.2 Maximum Liability

Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the booking in question.

15.3 Aggregator Role

As an aggregator, we provide a platform to connect customers with rental companies. We do not control and are not responsible for the rental companies’ services, vehicles, or actions.

16. Indemnification

You agree to indemnify and hold harmless FindYCar Palermo, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of our Platform
Your violation of these Terms
Your violation of any rights of another party
Your rental and use of a vehicle
Any disputes with rental companies

17. Third-Party Services and Links

17.1 Rental Company Services

We work with independent rental companies. Each rental company operates under its own terms, policies, and business practices.

17.2 External Links

Our Platform may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of external sites.

17.3 Payment Processors

We use third-party payment processors. Your payment information is subject to their privacy and security policies.

18. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy at https://findycarpalermo.com/privacy-policy

19. Changes to Terms

19.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

19.2 Notification

We will notify users of material changes by:

Updating the “Last Updated” date
Posting a notice on our website
Sending email notification (for significant changes)

19.3 Continued Use

Your continued use of our Platform after changes constitute acceptance of the modified Terms.

20. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

Natural disasters
War, terrorism, or civil unrest
Government actions or regulations
Pandemics or epidemics
Strikes or labor disputes
Internet or telecommunications failures

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and FindYCar Palermo regarding use of our Platform.

23. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

24. Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

25. Governing Law and Jurisdiction

25.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Italy.

25.2 Jurisdiction

Any disputes arising from these Terms or your use of our Platform shall be subject to the exclusive jurisdiction of the courts of Palermo, Italy.

25.3 Consumer Rights

Nothing in these Terms affects your statutory consumer rights under applicable law.

26. Dispute Resolution

26.1 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us at [email protected] to resolve any disputes informally.

26.2 Mediation

If informal resolution fails, we agree to attempt mediation before pursuing litigation.

26.3 Consumer Dispute Resolution

EU consumers may use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/

27. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

FindYCar Palermo

Website: https://findycarpalermo.com/

Email: [email protected]

For legal inquiries, please mark your email with the subject line “Legal Inquiry” to ensure proper handling.

By using FindYCar Palermo services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.